Shipping policy
Shipping & Returns Policy
1. Order Processing Times
- Standard Processing: Orders are processed within 3 to 5 business days, excluding weekends and holidays.
- Apparel Items: Most of our apparel items are fulfilled and shipped well within this timeframe.
- Fitness Equipment: Due to international transit schedules, fitness equipment orders may require additional processing and shipping time.
2. Multiple Shipments
- Separate Facilities: Because our apparel, drinkware, and fitness equipment are fulfilled at different locations, larger orders containing multiple item types may arrive in separate parcels a day or two apart.
- Secure Delivery: Rest assured, each parcel will receive its own unique tracking number so nothing goes missing.
3. Tracking Your Order
- Confirmation: You will receive a confirmation email immediately after placing your order.
- Shipping Notification: A second email containing your tracking information will be sent the moment your package departs our warehouse.
- How to Track: To monitor your delivery's progress, select the "Track Your Order" link in our main menu and enter your tracking number.
4. 7-Day Money-Back Guarantee & Returns
- Damaged or Incorrect Items: If there is an issue with your order, please contact us immediately with your order number and a photo of the item. We will gladly arrange for a replacement or a full refund, according to your preference.
- Policy Window: Our money-back guarantee is valid for 7 days from the date of delivery, so please ensure you reach out within this window.
