Everything You Need To Know
FAQs
Shipping, sizing, returns and the small print, answered in plain language. If your question is not here, email us at support@thatgirlritual.com and we will get back to you within 24 hours.
How long does it take to process my order?
Orders are processed within 3 to 5 business days, excluding weekends and holidays. While most apparel items are shipped well within this timeframe, fitness equipment may require additional processing time due to international transit schedules.
When will my order ship, and how do I track it?
As soon as you place your order, we will send you a confirmation email. You will receive a second email with your tracking number the moment your package leaves our warehouse. You can easily follow your delivery's progress by clicking the "Track Your Order" link in our menu and entering your tracking code.
Do you offer free shipping?
Yes. Shipping is free on every order over $150.
Can I change my shipping address after I have ordered?
Get in touch as quickly as you can. Orders can be processed within 24 hours, so address changes are not always possible, but we will try. Email us at support@thatgirlritual.com with your name and order number and we will do everything we can before the parcel leaves us.
Will my order arrive in one package?
Not necessarily. Because our apparel, drinkware, and fitness equipment are fulfilled at different facilities, larger orders may arrive in multiple shipments a day or two apart. To ensure your order is tracked accurately, each parcel will receive its own unique tracking number.
My tracking number is not updating. What does that mean?
Tracking usually goes quiet for a day or two after a parcel is scanned in, and international parcels often stop updating once they leave the country because foreign postal systems do not report back to our carriers. If a domestic order has not moved in several days, message us and we will chase it.
The tracking says delivered but nothing has arrived.
Check with anyone else at the address and look around porches, side doors and mailrooms first, as carriers often tuck parcels out of sight. Domestic delivery becomes the responsibility of USPS once the parcel leaves our warehouse, and you can reach them on (800) 275-8777 to locate it at your local post office. Let us know either way so we can help.
What is your return policy?
You have 30 days from the day your order arrives to request a return. Items need to be unworn and unused, with tags on and in their original packaging. Email support@thatgirlritual.com to start the return and we will send you a label and instructions. Personalized and made to order pieces cannot be returned unless they arrive faulty.
I received a damaged or incorrect item. What should I do?
Please contact us immediately with your order number and a photo of the item. We will gladly arrange for a replacement or a full refund, according to your preference. Our money-back guarantee is valid for 30 days from the date of delivery, so please ensure you reach out within this window.
What happens if something in my order is out of stock?
We will email you with the date we expect the item back in. If it is not due to be restocked within two weeks, we refund that item automatically and send the rest of your order on its way.
